RETURNS AND REFUNDS

RETURNS AND REFUNDS

Information on the right of withdrawal and return for lack of conformity

Right of withdrawal
For items that have not been worn or used, the Consumer has the right to withdraw from the contract, without giving any reason, within 14 days of receiving the product or, in the case of purchasing multiple products delivered separately in a single order, of receiving the last product.

How to request a return
To exercise the right of withdrawal and to return products, simply send an email to customercare@donnastore.it , inserting the order number in the subject line, or by phone / WhatsApp to +393388853171 .

Please specify in any case the order number, the reason for the return, the items to be returned and whether you want to send the package back at your own expense or use the donnastore.it return service (recommended).
Once the procedure has been completed by the Consumer, DONNASTORE will send a confirmation via email, containing the return authorization code and the instructions for making the return.

Return shipping methods

 

• donnastore.it return service (Recommended)
  This convenient system, specifically designed to simplify the return procedure, allows you to send back your package from the comfort of your home. You will agree with us on the day and place most convenient for you for the courier to pick up, after which you will receive an email containing the label to attach to the package and the simple instructions to follow.
  The costs for return shipping with this service are shown in Table 1 below.

• Send the products at your own expense to the address:
  
  WOMEN'S Boutique
  Independence Square, 7/11
  03039 Sora (Fr)
  Tel. 338/8853171
  
  In this case, the products must be returned with a courier that allows the tracking of the package. It is important to keep and communicate to donnastore.it the date of return shipment, the tracking code of the package, the courier used and the receipt of collection. Donnastore is not responsible for any loss or damage due to inadequate packaging or delays in delivery. The customer must carefully seal the package in order to guarantee protection from any tampering and damage due to transport. Donnastore reserves the right to refuse damaged packages or packages with obvious signs of tampering or inadequately packaged.
  In this case, the return costs are entirely borne by the Customer.

In any case, the return shipment must take place within 14 days of receiving the return authorization received via email.

Return Refund Method
In the event of withdrawal, the Consumer will be refunded for the payments made, net of any return costs (only if the Consumer has chosen the donnastore.it return service).
In the case of returns using the donnastore.it return service, acceptance of the return will result in a charge to the Consumer equal to the return shipping cost (*see Table 1 in the attachment).
The refund will be made as soon as the return is delivered and the products have been verified.
Refunds will be made using the same payment method used for the initial transaction, unless the refund is requested using a different payment method, in which case any additional costs will be borne by the Consumer.
For orders delivered to countries outside the European Union, any customs fees and taxes will not be refunded and will be deducted from the refund.

Conditions
Each item is equipped with a security label that serves to preserve its integrity; if this label is removed, the item cannot be returned.

The customer is required to try the items carefully so as not to alter them and without removing the safety label and with the tags attached, please wear them without makeup, DONNASTORE reserves the right not to accept the return if the items are stained or damaged or show signs of use.

For footwear, the customer is required to try them on clean and smooth surfaces so as not to alter the sole of the same and not to use them beyond the trial time. DONNASTORE reserves the right to not accept the return if the soles of the returned footwear are in conditions different from how they were sent and received. The footwear must be returned with their original boxes. Returns must be shipped inside the box received and with the relative protection systems.
The packaging must remain intact, as at the time of delivery, with the tags attached and including all the original accessories and brochures received with the purchase.
Removing labels or tags or failing to return the original accessories will not allow a return.
The right of withdrawal is excluded pursuant to art. 59 of the Consumer Code for:
a) the supply of sealed goods which are not suitable for return for hygiene or health protection reasons and have been opened after delivery.
b) the supply of goods that are liable to deteriorate or expire rapidly. By way of example and not limited to, products from the Underwear section are certainly excluded from withdrawal. There is a specific indication of such items on the DONNASTORE website with the exclusion of withdrawal.
Please note that any differences in color shades between what was ordered and what was received may depend on the resolution of the video used by the Consumer.



Return due to lack of conformity
In the event of receiving damaged items, the Consumer has the obligation to report any defects within and no later than 60 days of discovery.

Return procedure for lack of conformity
To report the lack of conformity and to return the products, the consumer will follow the instructions indicated above.

Donnastore reserves the right to request photographic evidence before shipping the return for defective goods and to bear the shipping costs. Once the procedure has been completed by the Consumer, DONNASTORE will send a confirmation via email, containing the return authorization code, the shipping label and the instructions to be followed to return the goods. The Consumer will be able to monitor the package directly on the courier's website through the tracking code indicated on the shipping label. The authorization to return the products will not in any way constitute recognition of the lack of conformity, the existence of which must be ascertained only after the return. In the event of an ascertained lack of conformity, DONNASTORE in accordance with the Consumer Code, at its discretion, will repair or replace the product; only if these remedies are impossible or excessively onerous, the Consumer will be entitled to a refund of the price paid, via the same payment method used, including shipping costs.

Various
For all aspects not specifically indicated, please refer to the provisions of Legislative Decree no. 206 of 6 September 2005.

Tab.1 Return shipping costs

DONNASTORE.IT is not responsible for any delays due to customs operations and controls, or to causes of force majeure beyond the control of DONNASTORE.IT.
Any customs costs are not included in the shipping costs and are the responsibility of the ordering customer.

 

Processing Times

Orders received will be processed within 24 working hours following receipt and verification of payment for the order.
DONNASTORE will send the customer an email confirming shipment, the email will contain a link to monitor the progress of the shipment.

 

Estimated Delivery Times

(Islands and remote areas may require 2-3 more working days, in any case delivery times are provided for indicative purposes only and are therefore not binding.)

 

For deliveries to countries requiring customs clearance procedures, delays may occur with respect to the estimates indicated above, deliveries will however take place within 30 days in compliance with the legal deadlines.

We remind you that shipping times are those provided by the couriers and that deliveries may be subject to delays caused by bad weather, national strikes and causes not attributable to Donna Store.

Pick up at our office

For orders with collection at our headquarters in Sora Piazza Indipendenza, 7/11, DONNASTORE will communicate with an order confirmation email.

You can show up for collection only after receiving the collection confirmation email, with an identity document and a copy of the invoice, within 7 working days of the order confirmation.
In case of collection by third parties (i.e. not the order holders) it is necessary to present themselves at the point of sale with a signed authorization and a copy of the identity document of the order holder.

 

Guaranteed shipping within 24 hours.

With Guaranteed Shipping within 24 hours, it is meant that the order will be processed and delivered to the courier within 24 working hours from the moment the order is registered on our portal.

This service is valid for purchases by credit card and PayPal and only upon receipt and verification of payment.

In case of payments not received or for example problems related to delayed or failed authorization by PayPal etc., the items will be shipped within 24 working hours after receipt and verification of payment.