SHIPPING RULES
Orders placed on DONNASTORE.IT are shipped worldwide via express courier DHL, UPS and SDA.
Shipping cost
Shipping costs, with the exception of particular active promotions that offer free shipping, vary based on the location where the package is to be delivered.
|
Village |
Cost |
|
Italy, San Marino and Vatican City |
FREE for orders over €150. For orders of less than €150, shipping costs are €8.90 |
|
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece. Ireland, Latvia, Lithuania, Luxembourg. Malta, Holland, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary. |
FREE for orders over €300. For orders of less than €300, shipping costs are €15 |
|
Algeria, Saudi Arabia, Armenia, Australia, Bahrain, Belarus, Bosnia and Herzegovina, Brunei, Canada, China, Cyprus, South Korea, Egypt, United Arab Emirates, Ethiopia, Japan, Gibraltar, Jordan, Hong Kong, India, Iceland, Israel , Kazakhstan, Kuwait, Liechtenstein, Morocco, Mexico, Moldova, Montenegro, Niger, Nigeria, Norway, Qatar, Republic of Macedonia, Russia, Singapore, United States, Switzerland, Tunisia. |
FREE for orders over €650. For orders of less than €650, shipping costs are €50 |
|
Shipping to the rest of the world*. *With the exception of the following countries for which it is necessary to request a shipping quote at info@donnastore.it: |
FREE for orders over €650. For orders of less than €650, shipping costs are €50 |
DONNASTORE.IT is not responsible for any delays due to customs operations and controls, or to causes of force majeure beyond the control of DONNASTORE.IT.
Any customs costs are not included in the shipping costs and are the responsibility of the ordering customer.
Escape Times
Orders received will be processed within 24 working hours following receipt and verification of payment for the order.
DONNASTORE will send the customer an email confirming shipment, in the email there will be a link to monitor the progress of the shipment.
Estimated Delivery Times
|
Village |
Usual Shipping Times (working days) |
|
Italy, San Marino and Vatican City |
24/48 hours |
|
Austria, Belgium, Bulgaria, Croatia, Denmark, Estonia, Finland, France, Germany, Greece. Ireland, Latvia, Lithuania, Luxembourg. Malta, Holland, Poland, Portugal, Monaco, United Kingdom, Czech Republic, Romania, Slovakia, Slovenia, Spain, Sweden, Hungary |
3-5 days |
|
Algeria, Saudi Arabia, Armenia, Australia, Bahrain, Belarus, Bosnia and Herzegovina, Brunei, Canada, China, Cyprus, South Korea, Egypt, United Arab Emirates, Ethiopia, Japan, Gibraltar, Jordan, Hong Kong, India, Iceland, Islands Canary Islands, Israel, Kazakhstan, Kuwait, Liechtenstein, Morocco, Mexico, Moldova, Montenegro, Niger, Nigeria, Norway, Qatar, Republic of Macedonia, Russia, Singapore, United States, Switzerland, Tunisia. |
3-9 days |
|
Shipping to the rest of the world. |
3-9 days |
(Islands and remote areas may require 2-3 working days more, in any case delivery times are provided for indicative purposes only and are therefore not binding.)
For deliveries to countries that require customs clearance procedures, there may be delays compared to the estimates indicated above, deliveries will in any case take place within 30 days in compliance with the legal deadlines.
We remind you that shipping times are those provided by the couriers and that deliveries may be delayed due to bad weather, national strikes and causes not attributable to Donna Store.
Collection at our office
For orders with collection at our headquarters in Sora Piazza Indipendenza, 7/11, DONNASTORE will communicate the order confirmation email.
It is possible to show up for collection only after receiving the collection confirmation email, with an identity document and copy of the invoice, within 7 working days of order confirmation.
In case of collection carried out by third parties (i.e. not holders of the order) it is necessary to show up at the point of sale with a signed proxy and a copy of the identity document of the holder of the order.
Guaranteed shipping within 24 hours.
With guaranteed shipping within 24 hours, it means that the order will be processed and delivered to the courier within 24 working hours from the moment the order is registered on our portal.
This service is valid for purchases by credit card and PayPal and only upon payment received and verified.
In case of payments not received or for example problems relating to delayed or lack of authorization by PayPal etc., the items will be shipped within 24 working hours following receipt and verification of payment.