SHIPPING RULES
Orders placed on DONNASTORE.IT are shipped worldwide via DHL, UPS, and SDA express couriers.
Shipping costs
Shipping costs, except for special active promotions offering free shipping, vary based on the location where the package is to be delivered.
|
Village |
Cost |
|
Italy, San Marino, and Vatican City |
FREE for orders over €150. For orders under €150, shipping costs are €8.90. |
|
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom. |
FREE for orders over €300. For orders under €300, shipping costs are €19.99. |
|
Algeria, Armenia, Australia, Bahrain, Belarus, Bosnia and Herzegovina, Brunei, Canada, China, Cyprus, South Korea, Egypt, United Arab Emirates, Ethiopia, Japan, Gibraltar, Jordan, Hong Kong, Iceland, India, Israel, Kazakhstan, Kuwait, Liechtenstein, Morocco, Mexico, Moldova, Montenegro, Niger, Nigeria, Norway, Qatar, Republic of Macedonia, Russia, Saudi Arabia, Singapore, Switzerland, Tunisia, United States. |
FREE for orders over €650. For orders under €650, shipping costs are €79.99. |
|
Shipping to the rest of the world*. *Except for the following countries, for which you must request a shipping quote at info@donnastore.it: |
FREE for orders over €650. For orders under €650, shipping costs are € 79.99 . |
DONNASTORE.IT is not responsible for any delays due to customs operations and checks, or to causes of force majeure beyond the control of DONNASTORE.IT.
Any customs costs are not included in the shipping costs and are the responsibility of the ordering customer.
Processing Times
Orders received will be processed within 24 business hours after payment has been received and verified.
DONNASTORE will send the customer a shipping confirmation email. The email will include a link to track the shipment.
Estimated Delivery Times
|
Village |
Usual Shipping Times (business days) |
|
Italy, San Marino, and Vatican City |
24/48 hours |
|
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Monaco, Romania, Slovakia, Slovenia, Spain, Sweden, and the United Kingdom |
3-5 days |
|
Algeria, Armenia, Australia, Bahrain, Belarus, Bosnia and Herzegovina, Brunei, Canada, Canary Islands, China, Cyprus, Egypt, Ethiopia, Gibraltar, Hong Kong, Iceland, India, Israel, Japan, Jordan, Kazakhstan, Kuwait, Liechtenstein, Mexico, Moldova, Montenegro, Morocco, Niger, Nigeria, Norway, Qatar, Republic of Macedonia, Russia, Saudi Arabia, Singapore, South Korea, Switzerland, Tunisia, United Arab Emirates, United States. |
3-9 days |
|
Shipping to the rest of the world. |
3-9 days |
(Islands and remote areas may require 2-3 more working days. Delivery times are indicative only and are therefore not binding.)
Deliveries to countries requiring customs clearance may experience delays compared to the estimates above. Deliveries will, however, take place within 30 days, in compliance with legal deadlines.
Please note that shipping times are those provided by the couriers and that deliveries may be subject to delays due to bad weather, national strikes, and causes beyond Donna Store's control.
Pick up at our office
For orders to be collected at our headquarters in Sora Piazza Indipendenza, 7/11, DONNASTORE will notify you via order confirmation email.
You can only come to collect your order after receiving the collection confirmation email, along with an identity document and a copy of the invoice, within 7 working days of the order confirmation.
If the order is being collected by a third party (i.e., someone other than the person who placed the order), you must present yourself at the store with a signed authorization and a copy of the person who placed the order's ID.
Guaranteed shipping within 24 hours.
With 24-hour guaranteed shipping, we mean that your order will be processed and delivered to the courier within 24 business hours of placing your order on our website.
This service is valid for purchases by credit card and PayPal and only upon receipt and verification of payment.
In the event of non-receipt of payments or, for example, problems relating to delayed or failed authorization by PayPal, etc., the items will be shipped within 24 working hours of receipt and verification of payment.