Returns e refunds

Information on the right of withdrawal and return for lack of conformity

Right of withdrawal

The consumer, for articles that are not worn or used, has the right to withdraw from the contract, without giving any reason, within 14 days from when he/she received the product or, in the case of the purchase of several products delivered separately in a single order, from when he/she received the last product.

How to request a return

To exercise your right of withdrawal and to return products, you can request a return by sending an email to customercare@donnastore.it or by telephone on +393388853171

Please specify in each case the order number, the reason for the return, the items to be returned and whether you want to return the parcel at your own expense or use the donnastore.it return service (recommended).

Once the procedure has been completed by the Consumer, DONNASTORE will send a confirmation by e-mail, containing the return authorisation code and the instructions for making the return.

Return shipping methods

• Return service donnastore.it (Recommended)
  This convenient and specially designed system to simplify the return procedure allows you to send your parcel back from the comfort of your home. You will agree with us the most convenient day and place for the courier to pass by, after which you will receive an email containing the label to put on the parcel and the simple instructions to follow.The costs for return shipping with this service are shown in Tab.1 below.

• Send the products at your own expense to the address
  Boutique DONNA
  Piazza Indipendenza, 7/11
  03039 Sora (Fr)
  Tel. 338/8853171
  
  The products in this case must be sent back by courier allowing the traceability of the package. It is important to keep and communicate to donnastore.it the shipment date of the return, the tracking code of the parcel, the courier used and the receipt of the withdrawal. Donnastore is not responsible for any loss or damage due to inadequate packaging or delays in delivery. The customer must carefully seal the package in order to ensure protection from any tampering and damage due to transport. Donnastore reserves the right to refuse parcels damaged or with obvious signs of tampering or inadequately packaged.
  The cost of return in this case shall be borne entirely by the Customer.

In any case, the return shipment must be made within 14 days from receipt of the return authorisation received by email.

Method of refunding the return

In case of withdrawal, the Customer will be refunded the payments made, net of any return costs (only if he/she has chosen the donnastore.it return service).
In case of return with donnastore.it return service, the acceptance of the return entails a charge to the Consumer equal to the shipping cost for the return (*see Tab.1 attached).
The refund will be made as soon as the return is delivered and the products have been verified.
Refunds will be made using the same method of payment used for the initial transaction, unless a refund is requested using a different method of payment, in which case any additional costs will be charged to the Consumer.
For orders delivered to countries outside the European Union, any customs fees and taxes will not be refunded and will be deducted from the refund.


Conditions
Each garment is provided with a security label that serves to preserve the integrity of the garment; if this label is removed the garment cannot be returned.

The customer is requested to try on the products with care so as not to alter them and without removing the safety label and with the tags attached, please wear them without make-up, DONNASTORE reserves the right not to accept the return if the products are stained or damaged or show signs of use.

In the case of shoes, the customer is requested to try them on clean and smooth surfaces so as not to alter the sole of the shoes and not to use them beyond the trial period. DONNASTORE reserves the right not to accept the return if the soles of the returned footwear are in a different condition from how they were sent and received. Shoes must be returned with their original boxes. Returns must be sent inside the box received and with their protective packaging.
The packaging must remain intact, as at the time of delivery, with tags attached and including all original accessories and brochures received with the purchase.
Removal of labels or tags or failure to return the original accessories does not permit the return.
The right of withdrawal is excluded pursuant to Art. 59 of the Consumer Code for:
a) the supply of sealed goods that cannot be returned for hygienic or health protection reasons and have been opened after delivery.
b) the supply of goods that are liable to deteriorate or expire rapidly. By way of example but not limited to, products in the Underwear section are certainly excluded from the withdrawal. There is a specific indication of these articles on the DONNASTORE site with the exclusion of withdrawal.
It should be noted that any differences in colour shades between the ordered and received items may depend on the resolution of the video used by the Consumer.

Return for lack of conformity
In the event of receipt of damaged garments, the Consumer has the duty to report any defects within and no later than 60 days of their discovery.

Modalities of return for lack of conformity
The consumer to report the lack of conformity and to return the products will follow the same instructions as above.

Donnastore reserves the right to ask for photographic evidence before sending the return for defective goods and to bear the shipping costs. Once the procedure has been completed by the Consumer, DONNASTORE will send a confirmation by e-mail, containing the return authorisation code, the shipping label and the instructions to be followed to return the goods. The Consumer will be able to track the parcel directly on the courier's website through the tracking code indicated on the shipping label. The authorisation to return the products shall in no way constitute recognition of the conformity defect, the existence of which shall be ascertained only after the return. In the event of an ascertained defect of conformity, DONNASTORE in accordance with the Consumer Code will, at its own discretion, repair or replace the product; only if these remedies are impossible or excessively onerous, the Consumer shall have the right to reimbursement of the price paid, by the same means of payment used, including transport costs.

Various

For all aspects not specifically indicated, please refer to the regulations set out in Legislative Decree no. 206 of 6 September 2005.

Tab.1 Return shipping costs